Refund policy

Returns & Refunds

We want you to love your Hushé purchase. If you're not completely satisfied, you may return any unused item in its original packaging within 30 days of delivery for a full refund of the purchase price (excluding original shipping).

How to Start a Return

Email xfansworld@gmail.com with your order number and reason for return.
We will send you a return authorization and the return address within 2 business days.
Ship the item back using a tracked carrier. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Once we receive and inspect the return, your refund will be issued to the original payment method within 5–10 business days.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us at xfansworld@gmail.com within 7 days of delivery with photos. We will replace the item or issue a full refund at no cost to you, including return shipping.

Non-Returnable Items

Items that have been used, planted with seeds/seedlings, or assembled beyond initial inspection.
Gift cards and final-sale items.
Items returned more than 30 days after delivery.

Exchanges

We currently process exchanges as a return + new order. Please follow the return process above and place a new order for the replacement item.

Refund Processing Time

After your return is received and approved, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

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