FAQ

Frequently Asked Questions

About the product

Will my cat actually play with it?
95% of cats engage within the first 5 minutes. Some take a day or two. If your cat doesn't love it after 30 days, we'll refund — no questions.

Is it safe?
Soft silicone, no small detachable parts, cat-safe materials. Auto-shutoff after 15 minutes prevents over-stimulation.

How long does the battery last?
3-5 days of normal play (15-30 min sessions). USB-C charging cable included. Full charge in 90 minutes.

What's the size?
About the size of a golf ball — perfect for indoor cats of all sizes (kittens to adults).

Is it quiet?
Yes! Whisper-quiet motor won't disturb you or your neighbors. Great for apartment living.

Shipping & orders

When will my order arrive?
In-stock items: 3-7 business days after order.
Pre-order items: 14-21 days. Exact date shown at checkout.

Do you ship internationally?
Currently US only. Join our newsletter to know when we expand.

How do I track my order?
You'll get tracking links by email at every step.

Can I change my order?
Within 1 hour of placing it, yes — email us. After that, the order is in the warehouse.

Returns & refunds

What's your return policy?
30-day money-back guarantee. See our full return policy.

Do you pay return shipping?
Yes for defective items. Change-of-mind returns cost ~$8 USPS (paid by you).

Care & usage

How do I clean it?
Wipe with damp cloth. Don't submerge in water (electronics).

Can it work with multiple cats?
Yes! Many customers have 2-4 cats and they take turns.

Is it good for kittens?
Yes — for kittens 3+ months. Adult supervision recommended.

Other

Do you have a phone number?
We focus on email support for fastest response (4 hours typical, US business hours). hello@purrlens.com

Are you a real US company?
Yes — PurrLens ships from our US warehouse. Email us anytime.

Can I gift this?
Yes! Add a gift note at checkout. We can also ship directly to the recipient.

More questions? Email hello@purrlens.com